TomTom GO 910 infected with a virus out of the box?!
This weekend I bought a TomTom navigation system, I chose the GO 910 because it is easy to update, works well and has a lot of nice extra features (bluetooth handsfree, mp3 playback, …) When I came home and hooked it up to my pc using the USB docking station, avast gave with a warning that it detected a virus.
Naively, I assumed that a brand new device could never be infected with a virus, and ignored the warning thinking that avast was over sensitive about some TomTom component. This was not the smartest thing, because soon I realised that there was indeed a virus on the TomTom harddrive, and I couldn’t open any of my drives from explorer anymore.
I did some surfing and noticed that a lot of people had this problem, there even was an official statement from TomTom, saying they know the problem exists, that it wasn’t all that bad, and that all antivirus software would spot the threat. They also mentioned that: “the virus does not impact the navigation performance of the TomTom GO 910″; good to know when no drives on my PC will open through Windows Explorer…
A good thing I probably know my way around computers better than the average TomTom customer, it still took me quite some time to realize exactly what happened and fix my system.
I must have missed something, but how can a company get away with keeping a known virus-infected device in stores? Why can’t the infected devices be tracked and cleaned by TomTom before a user has to find out the hard way?
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2 comments Monday 19 Mar 2007 | Guy Mahieu | Miscellaneous(t) , virus(t)